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Questions concerning the use of SGCNetwork.com

Q: Is it possible for me to email my invoices to SGC Network?
A: SGCNetwork.com offers an online invoicing feature that makes submitting your invoices fast and easy. You'll also avoid processing charges by submitting your invoices through our website! If you are an SGC Network Participant, and have a name and password to log on to SGCNetwork.com, you have everything you need to use on-line invoicing right now. Here are a few easy steps to get you startedů

  1. Log on to SGCNetwork.com.
  2. Click on "Referrals" on the top menu bar.
  3. You can search by referral number, or simply ask to see all open referrals.
  4. When you click on the referral number, you'll see a screen that shows the referral detail, with a button that says "Submit Invoice."
  5. When you click the "Submit Invoice" button, SGCNetwork.com will walk you through the details of the referral - the vehicle, the VIN, the install date, and all parts and prices.
  6. When you have entered all of this information, just click the "Submit Invoice" button - and SGC Network will do the rest!

SGC Network does not accept invoices via email at this time.

Questions about SGC Network

Q: Can I fax my invoices to you for payment?
A: No. Faxed copies of invoices are not permitted. You must mail an original paper invoice signed by the driver/insured, send invoices via SGCNetwork.com on-line invoicing or submit your invoices using Electronic Data Interchange (EDI) technology. If are interested in submitting your invoices through EDI, please contact our EDI Help Line at EDIhelp@safelite.com.

Q: How much will you charge me per invoice to process the transaction?
A: All invoices submitted via EDI will be processed at no charge to our SGC Network members. There will be a $15.00 charge per glass replacement invoice and a $12.00 charge per windshield repair invoice for the SGC Network to convert the paper invoices to an electronic transaction for the insurance and fleet companies.

If you submit your invoices through SGC Network.com, you will be able to avoid all processing fees and save time by not having to wait for the mail!

Q: Why do I have to pay for you to process my invoice?
A: The fee covers the manual reading and re-keying your paper invoice. SGC Network acts as a third party administrator for insurance and fleet companies, and submits bills in the format specified by each of them.

Q: Does the SGC Network offer any expedited payment schedules?
A: The SGC Network pays after receipt of funds from the insurance company. But there is a way to save time in mailing by taking advantage of the SGC Network's Electronic Payment option.

If you are a Participant with SGC Network and have electronic payment capability already set up with your bank, all you have to do is complete a simple application and provide us with some information about your account - and your money is on its way.

If you don't have electronic payment capability in place with your bank currently, start by talking to your bank. Once you have electronic payment in place, you will be able to receive electronic payments from the SGC Network.

Questions about the SGC Network Participation Agreement

Q: What is my price going to be?
A: The SGC Network does not determine pricing. The insurance or fleet company determines pricing. The price will be communicated to you via a letter faxed to you before the program starts. The price will also be included on each work order faxed to you after the program begins.

Q: What if I prefer not to do work at the price listed on the faxed work order?
A: You must contact us immediately to tell us that you do not wish to do that job. You must then send a letter to the SGC Network to let us know that you do not wish to participate in that insurance/fleet program.

Q: If I have an SGC APPROVED INSTALLATION CENTER AGREEMENT now, what is the difference between that contract and the SGC NETWORK PARTICIPATION AGREEMENT?
A: With the SGC APPROVED INSTALLATION CENTER AGREEMENT that you have now, you bill the SGC Network on a sub-contracting basis, without sales tax. With the new SGC NETWORK PARTICIPATION AGREEMENT, you bill the insurance or fleet company with sales tax.

Q: Will the price for all insurance or fleet companies be the same?
A: No. Each insurance or fleet company will establish prices based on their own criteria. The prices will be communicated to the SGC Network member shops via a letter faxed from the SGC Network. Also, each work order faxed from the SGC Network will include pricing and billing information.

Q: Will work orders still be sent to me the same way as before?
A: Yes. Your faxed work order will inform you of the insurance or fleet company price for that particular job, as well as with billing instructions.

Q: What will happen to my existing AIC agreement?
A: If you have a current SGC APPROVED INSTALLATION CENTER AGREEMENT with the SGC Network, that agreement will remain active for any insurance or fleet company using the AIC program.


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