Safelite Solutions is pleased to announce a significant change in the invoice notification process that will go into effect on 12/18/2009. Currently, any paper or web invoices which are submitted with missing or incorrect information to Safelite Solutions, are returned via mail. Effective 12/18/2009, any invoices which need corrections or additional information will be returned via fax or email, depending on the glass service providers preferred method of communication. This change will not impact our EDI Vendors or the EDI Communication Process.

In addition to the above, the letter format will also be enhanced and the referral # will be added to the letter.

What are the benefits of this?

• Service Providers are able to resolve missing data requirements more timely which results in faster payments
• Improved efficiency for service providers on processing invoices.
• Streamline communication around problems that prevent an invoice from processing.
• Reduced invoice cycle time.

To find out more about receiving SGC work orders via e-mail, please click here: Email Work Orders.

Questions about this new process? Please contact us at SGCNetworkHelp@safelite.com.

Thank you