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News Detail
Title: Re-Dispatch your SGC Work Orders


SGCNetwork.com has a feature that allows you to fax or email an SGC work order to your shop.

You can do this from any web portal that provides access to your account. This option is referred to as a 're-dispatch', because the feature only becomes available after SGC has attempted to fax or email the initial document to you.

Q: What does this feature do?
A: It enables an SGCNetwork.com user to reissue a job order to his/her shop. This allows your shop to obtain additional copies of the work order without needing to call in the request, saving you time and effort.

Q: How do I find this feature on the web site?
A: The user must be logged in to the SGCNetwork.com. Once you click on REFERRALS / OPEN ORDERS, you will find the "Re-Dispatch" link posted to the far right side of the screen. (Note: If accessing the site under a parent level User ID, you must first select /become one of your shops before this feature will display.

Q: How does it work?
A: The work order must initially be issued to you by a Safelite CSR. That is, it does not become available on site for your shop to reissue until after there has been at least one attempt by SGC to send it to you. In this manner, shops cannot issue themselves work orders until the job order has been established. Once the initial attempt has been made, the order becomes accessible on the Web site in real time. Your shop can then reissue it by merely clicking on the link. When you do so, a pop up window will be presented onscreen, letting you know that our mainframe has attempted to transmit the page.

Q: If a work order prints out at my shop and the details are nonsensical (all X's, 0's or 9's), garbled, or otherwise illegible, what should I do?
A: Please send us a message by selecting option #8 from the CONTACT box, located in the upper right corner of the SGCNetwork.com Web page. Be specific about the nature of the problem in your message.

Q: I used the feature, but the work order failed to arrive on my machine/email box. Who should I contact?
A: Please send us a message by selecting option #4 from the CONTACT box, located in the upper right corner of the SGCNetwork.com web page.

Q: If I find that my fax number or email address needs to be corrected in the SGC database, how can I notify the appropriate contacts?
A: Please send us a message by selecting option #8 from the CONTACT box, located in the upper right corner of the SGCNetwork.com web page.

Q: I tried to re-dispatch a work order, but it still hasn't shown up. How long should I wait before trying again, and how many attempts should I make before contacting someone with SGC?
A: Please wait at least ONE HOUR between reissue attempts, as our servers facilitate a lot of activity during peak hours. If you have made two attempts and still have not received the document, it could indicate a concern that requires review. Please contact us.

Q: Is it possible to have the notices remit to my parent account?
A: It is possible to change the fax number or email address listed on your profile to that of a central office. Should you wish to modify your profile, please send your request by selecting option #8 from the CONTACT box, located in the upper right corner of the SGCNetwork.com web page.

Q: Does SGC Network require that I return their work order in order to have an invoice processed and paid?
A: No. The work order is a courtesy document designed to provide a record of the job information to the glass service provider.

Q: What if a correction is made to a claim? Should I obtain a new work order?
A: Yes, if deemed necessary and possible.


 


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