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News Detail
Title: Managing Open Orders and Rejected Invoices

SGCNetwork.com has some exciting news concerning Open Referrals and Rejected Invoices!

Alerts have been added to your initial log in screen that will warn you of any Open Referrals or Open Rejected Invoices that have aged beyond 30 days. If you click on the underlined text in the alert, you will be directed to the appropriate list of items that triggered the alert. The alerts appear as follows:

  • You have open referrals over 30 days old.
  • You have rejected invoices over 30 days old.

Additionally, a new VOID function has been added to the open referral process that allows you to void referrals online. In those instances where a job must be cancelled, you can now close the record. This will help manage your open referrals and leave visible only those items that still need to be invoiced.

In order to further improve cycle time, efficiency and customer service, we recommend that you use the Online Open Referral and Rejected Invoice functions.

How do I work through these open and rejected items?

Open Referrals:

  • Log on to www.SGCNetwork.com
  • Hold the cursor over the word "Referrals" and a drop down menu will appear.
  • Click on "Open - Click here to Invoice" (this will bring up a 30 day range of referrals, dating back from today's date. This range can be adjusted to search through older records as well).
  • Open Referrals can be deleted from this list by clicking on the VOID menu and selecting the appropriate reason for the action.

What if I accidentally void a referral?

Simply contact us within 24 hours to request that we re-open the job.

Rejected Invoices:

  • Log on to www.SGCNetwork.com
  • Hold the cursor over the word "Invoices" and a drop down menu will appear.
  • Click on "Closed" (this will bring up a 30 day range of referrals, from today's date - this range can be adjusted to work older items as well).
  • Click on the word "Error" to review reject reasons about a particular job.
  • If the invoice can be corrected and resubmitted, you can click on the word RESUBMIT INVOICE, select the referral and resubmit the invoice online.

What are the benefits to my shop?

  • Warns your shop of any missing invoices or possible customer follow-up issues.
  • Helps verify all invoice rejects have been reviewed and handled.
  • Online invoicing is at your finger tips!
  • Saves your shop time and money!
  • Working open orders and rejected invoices is easy and online invoicing at SGCNetwork.com is FREE!

Questions?

Help is available throughout the website and is usually specific to the page you're working on. Simply click on the ?.

If you cannot find the answer to your question, click on the Contact Us tab near the upper right corner of the screen. Send us your question and contact information (shop name, phone number, e-mail address, etc.) and a help desk representative will be in touch to respond to your inquiry.



 


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