Thank you for your interest in the e-mail work order notification option. Please review the list of Frequently Asked Questions below. If you have a question that remains unanswered, please contact us at SGCNetwork.com.
Why should I choose to receive work order notifications via e-mail?
E-mail communication is a safe, reliable way to transmit information. Not only is it fast and convenient, but you are also able to store, retrieve and print your notifications when it is convenient for you. As an added benefit, you no longer have to worry about printing issues (i.e. 'jamming' papers) and costs associated with your fax machine. It may even be possible to reduce billing rejects by copying and pasting the claim information directly from the e-mail notification.
Who should have access to this e-mail box?
That is primarily up to you to decide. You may choose to allow everyone in your office access, or designate specific people for additional account control. Whatever you choose, it is essential that you develop a consistent and effective method by which to manage incoming work order notifications.
Can I have multiple mailboxes assigned to my location(s)?
Not at this time. The work orders can only be sent your designated e-mail address. However, the e-mail address may be different from others that you have registered with us. Additionally, if your company has multiple service locations, each location can register their own e-mail address.
In some cases, you may be able to have your e-mail automatically forward to other e-mail accounts through your e-mail box. Contact your e-mail service provider (e.g. AOL, Gmail, Yahoo!, etc.) for more information.
Can I have multiple service locations remit to one e-mail address?
Yes, multiple locations can receive e-mails at a centralized address.
Is there a fee involved?
No, we do not charge a fee for communications sent via e-mail or fax.
What if I prefer to receive faxed work orders for now?
We will continue to offer both the fax and e-mail options. You are able to change your preferences at a later time.
Who do I notify if I need to change the e-mail address associated with the notifications?
Please send any such requests to SGCNetworkHelp@safelite.com .
Be aware that maintenance of your e-mail account is your responsibility. Should you change your e-mail address, please notify us immediately. We will not be responsible for reporting failed e-mail notifications; however you will still be able to retrieve the work order information via the ReFax feature on SGCNetwork.com.
What if I accidentally deleted a work order e-mail? How do I get it re-issued?
You can use the ReFax feature on SGCNetwork.com. If your account has been activated for e-mailed work orders, the document will reissue to your e-mail address accordingly.
For more information about the ReFax feature, please read the ReFax FAQs.
What if I try it and find that I prefer fax notifications? Can I change it later?
Yes. At any time, you may switch back to faxed notification. Equally, we maintain the right to deny this feature to any service provider for any reason.