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News Detail Date: 03/09/2006 Time: 12:56 PM Title: Fax Cancellation Notice Fax Cancellation Notice Web Site Announcement Safelite Solutions will be enhancing the current process for faxed work orders that are cancelled by the policyholder, agent or shop. The enhancement, effective March 2006, will fax a cancellation notice to ensure that shops receive written notification when the customer cancels their appointment. Questions and Answers: Q: What is a "cancellation fax notice"? A: The cancellation fax notice is a document informing you that the customer cancelled the work order issued to your shop. Notice of the customer's decision will now be sent by fax rather than by telephone. Q: Will I receive a cancellation fax if I did not receive a fax on the original order? A: No. You will only receive this notice if we faxed a work order to you, or your home office, in the last 7 days. Q: What if I do not have a fax/fax number listed? A: We cannot send a fax or a cancellation fax without a valid fax number. Q: Why was the appointment cancelled for my shop? A: The customer cancelled the appointment. Q: What was the reason the appointment was cancelled for my shop? A: Unfortunately, we are unable to provide you with that information. Q: What if my faxes are not sent directly to my shop, but instead to my home office? A: Your home office will be solely responsible for contacting you. Q: Can I have the customer's telephone number to call back to determine the reason? A: The customer's telephone number was included on the original work order to your shop. Please refer to that document, as we are unable to provide you with that information via telephone or e-mail.

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