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Title: ** Easier Part Authorization **


Pre-Authorized Part Change

Question: If the part listed on the work order is incorrect, do I need to contact the Shop Care team to have it changed?


> NETWORK MEMBER SHOPS
You do not need to call for part changes as long as the part is spec’d for the vehicle.
Proceed with the job - billing your part at the NAGS rates detailed on he work order. We will correct the claim record on our end, so your invoice does not reject.

> NON-MEMBER SHOPS
You do not need to call as long as the part is spec’d for the vehicle AND the list price of the part is lower than the part on the work order.
Proceed with the job - billing your part at the NAGS rates detailed on he work order. We will correct the claim record on our end, so your invoice does not reject.

> Not sure if you’re a member?
Please contact us at SGCNetworkHelp@safelite.com for clarification. Be sure to provide details which identify your company.


Still need to contact Shop Care for authorization? Please click here to use the Pricing Request template.

Thank you,
- SGC Network Team


 


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